Shipping Protection at Checkout: What It Covers and When to Add It
By What Waist.com | Published: 2026-11-02
Category: How-to Guides
Learn what shipping protection covers, how it differs from carrier insurance, and when adding it at checkout makes sense for your What Waist order.
Quick answer
Add Shipping Protection at checkout when you want a simpler path to a resolution if your package is lost, broken, or stolen. It is optional, costs a small amount, and is separate from any carrier insurance.
What Shipping Protection covers and what it does not
Shipping Protection from What Waist protects shipments that are lost, broken, or stolen. That means if your order never arrives, arrives damaged, or is taken after delivery, you have a way to seek a resolution through the store rather than starting from scratch with the carrier.
It does not cover issues unrelated to shipping, such as a sizing exchange or a change of mind. For those, use the standard returns process. Also note that the product page does not list a claims window or a maximum coverage amount, so check the checkout page or your order confirmation for those details before you rely on it.
Shipping protection vs. carrier insurance: key differences
Carrier insurance is a separate policy you buy from a shipping company, and claims go through that carrier. Shipping Protection at checkout is offered by What Waist and is tied to your order, so you deal with the store's support team instead of the carrier's claims department.
The practical difference is convenience. With Shipping Protection, you do not need to file a carrier claim or prove the carrier's liability. The tradeoff is that the coverage terms come from What Waist, not from a third-party insurer, so read the checkout description if you need specific limits.
When adding Shipping Protection is worth it
Add it for orders you cannot easily replace, such as a final-sale item or a gift with a tight deadline. It is also useful if you live in an area with frequent package theft or if your order contains multiple items that would be costly to re-buy.
Skip it if you are comfortable using the carrier's standard claim process and your order is low-value or easy to reorder. The decision is about your tolerance for the time and hassle of a lost or damaged package, not about whether the carrier is reliable.
Shipping protection questions answered
- What does shipping protection cover?
- It covers packages that are lost, broken, or stolen. If your order does not arrive, arrives damaged, or is taken after delivery, you can request a resolution through What Waist.
- Should I add shipping protection at checkout?
- Add it if your order is high-value, hard to replace, or you want to avoid the carrier claim process. Skip it if you are comfortable handling a carrier claim yourself and the order is low-risk. Decide based on the cost of replacing the order versus the small fee for protection.
- How is shipping protection different from shipping insurance?
- Shipping insurance is a separate policy from a carrier, with claims handled by that carrier. Shipping Protection is offered by What Waist and tied to your order, so you work with the store's support team.
- What should I do if my package arrives damaged?
- If you added Shipping Protection, contact What Waist support with your order number and photos of the damage. If you did not add it, you will need to file a claim with the carrier using the tracking number and delivery details. Keep the original packaging and take photos before discarding anything.
- Can I add shipping protection after I place my order?
- Shipping Protection must be added to your cart at checkout. The product page does not describe a way to add it after the order is placed, so decide before you pay.
Product facts
- Shipping Protection: What Waist Shipping Protection covers shipments that are lost, broken, or stolen when added to your cart at checkout. This gives you a single point of contact with the store if something goes wrong in transit, instead of filing a claim with the carrier.
Shipping Protection
